Return Policy

We want you to be completely satisfied with your purchase, but if you wish to return or exchange a purchase, please contact us at returns@purestartbaby.com.

We have a 30-day return policy, which means you have 30 days after delivery of your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging due to the hygienic nature of our products. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at returns@purestartbaby.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Only purchases made on this Website may be returned. If you purchased Ajmerani’s products somewhere else, please contact the original retailer for their return policy. Refunds on shipping and handling are credited only when an item is incorrectly shipped or arrives defective or damaged. You are responsible for shipping and handling charges to return the product to Ajmerani.

You can always contact us for any return questions at returns@purestartbaby.com

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. You must contact us within 30 days after delivery of your item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded using your original payment method. Once the return is received, a refund will be issued, minus the original shipping and handling charges. Please remember it can take some time for your bank or credit card company to process and post the refund.

Return packages must be sent pre-paid. We are not responsible for any loss, damage, or late shipments so we recommend insuring your packages. In case of loss, damage, or late shipments, contact the shipping carrier for all claims.